Frequently asked questions at ArtfulTea
Free Shipping on Orders over $75
Any order of $75.00 or more automatically ships for free. Shipping charges for qualifying orders are deducted automatically during the checkout process. (Free shipping is available only for orders shipped within the US.)
With every order we include a complimentary sample of another tea of our choice as our way of introducing you to more of our tea collection, as well as to say “thank you” for your business.
Processing Times and Shipping
Orders are usually processed and shipped within 1 – 2 business days. You will receive an email notification with tracking information once your order has shipped. We use Priority Mail through the United States Postal Service. (It is possible for orders to be delivered to PO Boxes since we use the US Postal Service for shipping.)
Sending an Order as a Gift
We’ll gladly ship your order as a gift to someone else. Simply include the recipient’s name and address in the "Ship To" section as you checkout. Be sure your name and contact information are in the "Payment" section so we can reach you easily if we have questions. There's also a section for "Notes / Additional Information" as you checkout, where you can include a message to be printed on a note card we'll enclose so the recipient will know the gift is from you. (We can only ship to one address per order. Please place separate orders for each recipient.)
Orders placed on our website are not taxable when shipped to states other than New Mexico. All orders shipped within the state of New Mexico are subject to sales tax, which is automatically calculated and added to the total during the checkout process.
We keep all customer information absolutely private. No customer information will be shared with anyone outside of ArtfulTea. In addition, our Secure Server automatically protects customer information that is processed on-line with any order. Payments that are made to ArtfulTea through Stripe are completely protected by Stripe (no credit card information is shared with ArtfulTea during or after the payment process).
If for any reason you are dissatisfied with any of our products and wish to make a return, please contact us directly for return shipping instructions and to receive any refund that may be due.