Contact Us

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117 Galisteo St
Santa Fe, NM 87501

505-795-7724

Luxury loose leaf teas, handcrafted tea blends and fine tea ware. ArtfulTea: where the ordinary experience of drinking tea becomes extraordinary.

FAQ

Frequently asked questions at ArtfulTea

FAQ

Free Shipping on Orders over $75
Any order of $75.00 or more may be shipped for free. Just use the coupon code: SHIP2ME4FREE during the checkout process. (Free shipping is available only for orders shipped within the US.)

Samples
With every order we include a complimentary sample of another tea of our choice as our way of introducing you to more of our tea collection, as well as to say “thank you” for your business.

Shipping
Orders are usually processed and shipped within 1 – 2 business days.  You should receive an automatic email notification once your order has shipped.  We use Priority Mail through the United States Postal Service.

Sending an Order as a Gift
We’ll gladly ship your order as a gift to someone else.  Simply include the recipient’s name and address in the "Ship To" section as you checkout. Be sure your name and contact information are in the "Payment" section so we can reach you easily if we have questions. There's also a section for "Notes / Additional Information" as you checkout, where you can include a message to be printed on a note card we'll enclose so the recipient will know the gift is from you. (We can only ship to one address per order.  Please place separate orders for each recipient.)

Sales Tax
Orders placed on our website are not taxable when shipped to states other than New Mexico.  All orders shipped within the state of New Mexico are subject to sales tax, which is automatically calculated and added to the total during the checkout process.

Privacy
We keep all customer information absolutely private. No customer information will be shared with anyone outside of ArtfulTea. In addition, our Secure Server automatically protects customer information that is processed on-line with any order. Payments that are made to ArtfulTea through Stripe are completely protected by Stripe (no credit card information is shared with ArtfulTea during or after the payment process).

Return Policy
If for any reason you are dissatisfied with any of our products and wish to make a return, please contact us directly for return shipping instructions and to receive any refund that may be due.